Arman Dilmagambetov – Sales of medical hygiene articles increased

“The company the Wirtschaftsakademie Schleswig-Holstein selected for me to undertake my internship in was a perfect match,” says Arman Dilmagambetov from Kazakhstan.

The economist is managing director at Sagat Pharm GmbH in Almaty, but at the time of his internship he specialised in the company’s manufacture and sale of medical disposable equipment. High growth potential in the sector got the company off to a promising start in 2006. With his team of five, the young entrepreneur rapidly reached the limits of the achievable.

“I mainly decided to participate in the training in Germany to enhance my knowledge of marketing and production process optimisation,” says Dilmagambetov.

Following completion of the training programme, he implemented a series of structural changes, including the introduction of a new planning and work process monitoring system, and the establishment of a quality management system. He also concluded an agreement with a well-known company from Heidenheim an der Brenz for the supply of medical hygiene articles. The contractually agreed quantities were recently increased and the product range expanded to include medical equipment.

Dilmagambetov has since parted from his small production company and now concentrates entirely on the products of the Baden-Württemberg-based medical company, for which he is the official trader. Ninety per cent of current key customers are state institutions; just ten per cent of products are sold through retail.

“My aim is to continually increase the proportion of retail sales and to advertise the vendor’s products on the free market,” reveals Dilmagambetov. With this in mind he recently set up a Hartmann Consultation Centre which offers pharmacies and nursing staff information without any obligation to buy.

Name: Arman Dilmagambetov
Company: Sagat Pharm GmbH, Aqtobe, Kazakhstan
Sector: Pharmaceutical industry
Position: Managing Director
Training in Germany: 18 September – 11 December, 2007
Training centre: Wirtschaftsakademie Schleswig-Holstein, Kiel